Reference

Terms That Govern Your Bej Jelly Account

These terms set out what you agree to when you open and use a Bej Jelly account — from how deposits clear via bKash, Nagad, and Rocket, to what we can and cannot do on your behalf.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket deposits coveredOne account per personSubject to supported regions

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TERMS HELP CHANNELS

Questions About Your Terms or Account

If something in these terms is unclear or you want to raise a concern about how they apply to your account, our support team can walk you through it. Reach us through any of the channels below during active support hours.

Live Chat Open the chat widget from any page in your account. It connects you directly to an agent who can clarify terms, account status, or wallet verification steps.

Email Support Send your query to our support address listed in your account dashboard. Include your registered mobile number so we can locate your account without delay.

Help Centre The Help Centre inside your account covers common terms questions — wallet rules, account limits, eligibility conditions — with clear short answers you can read before contacting us.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Account security is handled at every stage — from the OTP you receive when you log in to the wallet-match check we run before processing a withdrawal. We keep your data only as long as your account is active or as required by applicable law, and we do not share personal details with third parties outside our payment processors and compliance obligations.

Login Verification

Every login triggers an OTP to your registered mobile number. If you did not initiate the login, you can lock your account immediately from the login screen without needing to contact support.

Wallet Match Policy

Withdrawals are released only to the same bKash, Nagad, or Rocket number used for deposits. This prevents unauthorised fund redirection and protects your balance from third-party interference.

Data Retention

We hold your account and transaction data in line with our retention policy and applicable legal requirements. You can request a summary of what we hold by contacting support through your registered account.

Terms Change Notification

When we update these terms in a material way, we notify you via the mobile number on your account before the change takes effect. You always have the option to close your account if you do not accept the updated terms.

What These Terms Actually Cover

Bej Jelly Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm you are of eligible age under your local law and that using this service is permitted in your region. We do not determine local legality on your behalf — that is your responsibility to check before you start. Your account

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is personal and non-transferable. You may not open more than one account, and any attempt to do so may result in suspension of all linked accounts. Deposits made through bKash, Nagad, or Rocket are processed under the transaction terms of those respective wallet providers, in addition
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to ours. When you initiate a deposit, the funds move from your mobile wallet to your Bej Jelly account balance — you are agreeing that transaction is final on confirmation. Withdrawals follow a verification step: we check that the withdrawal wallet matches the deposit source before
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releasing funds. This is a standard fraud-prevention measure, not a delay tactic. We reserve the right to update these terms; material changes will be communicated via the contact method registered on your account. Continued use after a change takes effect counts as acceptance. If any section
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of these terms conflicts with local law in your region, that section may not apply to you — but the rest of the terms remain in force.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms and Conditions — What You Need to Know

These are the questions we hear most often about how our terms apply to real account situations. If yours is not here, reach out via live chat or email from your account dashboard.

You must be of eligible age under your local law and in a region where this service is permitted. We do not override local law — eligibility is your responsibility to confirm before registering.

No. Each person is allowed one account only. If we detect multiple accounts linked to the same identity or mobile number, all associated accounts may be suspended pending review.

Once you confirm a deposit through your bKash, Nagad, or Rocket app, the funds move to your account balance. That transaction is final. We cannot reverse a confirmed mobile wallet transfer.

Our wallet-match policy requires withdrawals go back to the deposit source. This is a standard fraud-prevention step. If your wallet number has changed, contact support before requesting a withdrawal.

We send a notification to your registered mobile number before any material terms update takes effect. Continuing to use your account after the effective date means you accept the updated terms.

Contact support via live chat or the email address in your account dashboard. Include your registered mobile number. We will respond in line with our data retention policy and applicable law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoBej Jelly Glossary InfoPrivacy Policy InfoBej Jelly Banking

Terms That Govern Your Bej Jelly Account

Questions About Your Terms or Account

How We Protect Your Account and Data

Login Verification

Wallet Match Policy

Data Retention

Terms Change Notification

Terms and Conditions — What You Need to Know

01 Who can open a Bej Jelly account?

02 Can I have more than one account?

03 What happens to my bKash or Nagad deposit once it is sent?

04 Why do I need to withdraw to the same wallet I deposited from?

05 How will I know if the terms change?

06 How do I request a copy of the data Bej Jelly holds on my account?

Terms & Conditions

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